An information gathering process for a specific purpose.
Characterised by in-depth analysis
Provides a continuous data input.
Information collected on a regular and continuous basis regarding
marketing data, as a basis for decision making.
Classification of information: Information must be classified and stored
in an accessible manner.
Classification
Storage of data
Retrieval
System of feedback (so can adjust source)
e.g. Regular reports of - product sales
Market orientation
Stock levels
Record of sales force activity
Relies on speed of processing so can make quick decisions, rather than
the methodology. Often sources of information are outside the organisation
hence use of a market research agency.